We always love creating new products from scratch.
Custom orders can have a lengthier processing time.
Our company ships with the United States Postal Service and always uses tracking.
We happily support and love our international customers.
We ship all International products through USPS with tracking.
Dinan Rings is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
We do our best to offer competitive pricing and quick shipping.
* All domestic orders ship free
* We offer free international shipping on all orders over $100usd
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 5-7 business days to be handmade.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@DinanRings.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Wrong size, wrong style? If you need to exchange your order, send us an email at info@DinanRIngs.com and send your item to: P.O Box 970 Londonderry. VT 05148 USA
To return your product, you should mail your product to: P.O Box 970 Londonderry. VT 05148 USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.